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Frequently Asked Questions

Foggy Window Repair Process
After cleaning the inside surfaces of the thermal pane window, vents are fitted through the exterior window pane to allow the moist air to escape and replaced with dry air from outside. As a precautionary measure, the bottom of the window is sealed should there be a problem with the windows drainage system. The window will remain totally clear for years and regain its original R-Value.
Absolutely. Tempered glass (patio doors) cannot be drilled therefore the defogging process is carried out through the side (spacer bar) of the unit. Additional tools and instructions are needed which are included in the Service Representative kits.
Some windows will clear within a few hours, some within a few days, and some can take a couple of months. Variables like the time of year, size of the window, the direction it is facing, and your geographical location, all contribute to how quickly the window will completely clear and regain its original R-Value. However, once cleared, it will remain totally clear for years!
They may well have been gas filled when they were first installed. However, moisture inside your window means the seal has failed and the gas escaped a long time ago. Gas filled windows have only a slightly higher (half a point) R-Value than windows filled with air. However, the R-Value of a window filled with dry air is much higher than one filled with moist air.
Absolutely. Many windows are easier accessed from inside the home. Additional equipment and instructions are needed which are included in our Service Representative kits.
The foggy window repair process removes the moisture contained within the window and cleans the glass. It will remove most mineral (calcium, magnesium, etc.) stains deposited inside the window. Over long periods of time (years) some minerals will etch into the surface of the window glass. This window repair process will not remove the etching. However, after the process is carried out the damage will not get any worse. Most windows return to their original clear state. While some may not be perfect, huge improvements can be expected.
After the window has completely dried out the window will return to its original R-Value. Gas filled windows have only a slightly higher (half a point) R-Value than windows filled with air. However, the R-Value of a window filled with dry air is much higher than one filled with moist air.
Absolutely. Tempered glass used in patio doors or in commercial buildings cannot be drilled therefore the defogging process is carried out through the side (spacer bar) of the unit. Additional tools and instructions are needed which are included in the Service Representative kits. Laminated glass is basically two thin pieces of standard glass with a safety film sandwiched between them, the foggy window repair process for a laminated thermal window is carried out in the same way as for the standard thermal window.
The Window Defogging Process MUST be carried out when temperatures are ABOVE freezing. At temperatures below freezing, you risk the washing solution freezing onto the window panes and possibly breaking the glass, or breaking frozen window glass panes when drilling.
Low E glass has a film sprayed or applied to the internal glass surfaces. It is usually slightly tinted. While the defogging process will always work and dry out the windows completely, applying our suggested washing and rinsing solutions may react with the low E applications and discolor the window film. Many customers with low E glass simply drill and vent their windows for the defogging process to work. The customer will either accept the mineral deposits (if there are any) remaining on the glass surfaces, or experiment with the solutions on an inconspicuous window to see if our suggested washing and rinsing solutions do infact react with their low E applications.
My Account
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Click the "Account" link under CLIENTS or just click the CLIENT LOGIN at the top of this website. Then simply click the link "Forgot your login?" under RETURNING CLIENT. Then follow the instructions ie. Enter the last name and e-mail address associated with your account. Click submit to have your login name emailed to you.
Click the "Account" link under CLIENTS or just click the CLIENT LOGIN at the top of this website. Then simply click the link "Forgot your password?" under RETURNING CLIENT. Then follow the instructions ie. Enter the login name and e-mail address associated with your account. Click submit to have your password emailed to you.
Click the "Account" link under CLIENTS or just click the CLIENT LOGIN at the top of this website. When logged in you can edit any of your account details including reviewing your order history and status.
All sales are final. Review our product pages thoroughly to ensure you are ordering the correct product. Before payment, review your shopping cart choices, shipping, and amounts. See Guarantees.
Click the "Account" link under CLIENTS or just click the CLIENT LOGIN at the top of this website. When logged in you can review your order history and status, including the package tracking number provided by the shipper.
You already have our email address and phone number. If after reviewing the information on this website, the FOGGY REIPAIR KITS website, and the WINDOW COMPANY websites, if you still have questions just give us a call at the number listed at the top of this website.
Our business hours for our Toll-Free number are 9am to 5pm Eastern Standard Time.
Guarantees
It is our commitment to provide you with the best value at the best price. We value your business and strive to keep our prices low to save you money.
All our products are tested to ensure they perform as suggested and expected by you. We will continue to innovate to improve products and processes where and whenever possible. Provided you continue with our Newsletter Subscription within your Account Settings, we will notify you of these improvements.
Our products are extremely rugged. We guarantee our products are not damaged before they are shipped, and the shipper guarantees they are not damaged or lost on route.
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Shipping
We presently only ship to the United States and Canada.
We ship by ground services to save our customers money. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your "Cart" and proceed to the "Checkout" page where you will be offered shipping choices and their prices.
We do our very best to ship the order within 24 hours of purchase. If for some reason a kit component is out of stock and we cannot ship immediately, you will be notified. We make every effort to ship as soon as possible.
We ship by ground services to save our customers money on shipping. As per the shipper we use, the time it takes is usually 2 to 7 days depending on the destination. Click the "Account" link under CLIENTS or just click the CLIENT LOGIN at the top of this website. When logged in you can review your order history and status, including the package tracking number and its location provided by the shipper.
Our products are extremely rugged. If however, the products are lost or damaged on route, contact the shipper immediately. All claims for damage must be submitted in writing to the shipper within 21 days after delivery. Contact us through the support email address we emailed to you after your product purchase, which is also included within your Step by Step Instructions. Include the shippers claim number provided by them. We will expidite the process to ensure you receive a damage free kit or replacement components for those previously damaged.